SeaPort-e is the U.S. Navy’s electronic platform for acquiring support services in 22 functional areas. NAVSEA has awarded multiple Indefinite Delivery, Indefinite Quantity (IDIQ) contracts to further the Navy’s objective to increase efficiency, and allows for tailoring services according to the needs of geographically-dispersed organizations with significantly diverse product area requirements.
CONTRACT VEHICLE INFORMATION
Contract Name: SeaPort Enhanced
Contract Number: N00178-14-D-7268
Who is Eligable: All warranted Contracting Officers from U.S. Naval Sea Systems Command (NAVSEA), U.S. Naval Air Systems Command (NAVAIR), U.S. Navy Space and Naval Warfare Systems Command (SPAWAR), U.S. Naval Supply Systems Command (NAVSUP), U.S. Navy Military Sealift Command (MSC), SSPO, U.S. Naval Facilities Engineering Command (NAVFAC), U.S. Marine Corps, Office of Naval Research (ONR), Defense Threat Reduction Agency (DTRA)
NSWC Dahlgren Division
17632 Dahlgren Road,
Suite 157 Dahlgren, VA
Isaac Barnes, COO
Telephone: (866) 336-3646(EMIN) ext 701
Customer Satisfaction POC:
Jose Risi, CEO
Telephone: (866) 336-3646(EMIN) ext 700
Eminent IT offers Technical, Engineering, and Programmatic Support Services in Zone across the following Seaport-e functional areas:
- Functional Area 3.1 Research and Development Support
- Functional Area 3.2 Engineering, System Engineering and Process Engineering Support
- Functional Area 3.3 Modeling, Simulation, Stimulation, and Analysis Support
- Functional Area 3.5 System Design Documentation and Technical Data Support
- Functional Area 3.6 Software Engineering, Development, Programming, Network Support
- Functional Area 3.8 Human Factors, Performance, and Usability Engineering Support
- Functional Area 3.10 Configuration Management (CM) Support
- Functional Area 3.11 Quality Assurance (QA) Support
- Functional Area 3.12 Information System (IS) Development, Information Assurance (IA), and Information Technology (IT)
- Functional Area 3.18 Training Support
- Functional Area 3.20 Program Support
- Functional Area 3.21 Administrative Support
Ability to Monitor and Maximize Quality
Eminent IT employs best practices across a range of disciplines so that we can reliably deliver the right solution and services to our Navy and Marine Corps customers. The overarching tool that our team unilaterally employs to affect these best practices in each of our engagements is a quality management system called the Eminent Agile Approach. Eminent Agile Approach is our collection of processes and methodologies that we use to manage programs and produce all the associated deliverables. iFRAME is based on industry best practices and includes procedures for:
- Documents and Records Management
- Management Review
- Customer-related Processes
- Monitoring and Measurement
- Continual Improvement Procedures
- Customer Feedback and Complaints
- Organization and Communication
- Quality Objectives Record
- Final Inspection
- Control of Nonconforming Product
- Internal Quality Audits
- Corrective and Preventive Action
Eminent IT’s quality management extends far beyond inspection of the final product; we actively inspect quality at regular intervals. Our quality system is an institutionalized part of our contract, cost, and management approach.
The implementation of the Eminent Agile Approach results in consistently high quality products and services with clear and concise methods for problem resolution. Following formal procedures ensures that members of the Eminent IT Team and their respective management work closely to mitigate risk and reduce any impact it may have upon our customer’s products and services. Using the Eminent Agile Approach procedures to support contract execution results in enhanced team member coordination to ensure long-term contract stability and a standard approach to problem and improvement resolution.
APPROACH TO GUARANTEE RESPONSIVENESS AND COOPERATION WITH CUSTOMERS
Eminent IT is fully vested in our commitment to customer satisfaction. Two key aspects of our approach for rapidly responding to the needs of our clients include: 1) enabling true decision making authority at the Project Manager level, and 2) the assignment of a Quality Manager (QM) to each contract/task order that is awarded by the government.
Eminent IT has a streamlined organizational structure. This results in an effective organization where decisions are made at the levels that allow our technical, contractual, and administrative support to be immediately responsive to the needs of our customers. Our project managers are not encumbered by layers of management and can act immediately as issues arise. By concentrating authority and accountability at the customer level, we ensure that there is a single point of contact who can resolve performance issues quickly and effectively. However, should our Project Manager require additional support, they, and each of our customers, have direct access to Eminent IT’s corporate leadership along with the support of the Eminent IT QM.
Throughout an engagement the Eminent IT QM will regularly conduct Quality Assessments (QA) on project artifacts (or deliverables). These assessments are planned activities in every engagement and act as key drivers to enforce regular communication with our customer. The objectives of the assessments are to identify process and product deficiencies and ensure that any are brought to management’s attention and resolved satisfactorily and without delay. Our QAs also serve as a venue for lessons learned and opportunities for organizational improvement by ensuring procedures are followed and having a standard from which to adjust. The ability of our Project Manager’s to make decisions and the support that they receive from our QM results in an effective approach to guaranteeing responsiveness and cooperation with our customers.
APPROACH TO PROBLEM RESOLUTION
The Eminent Agile Approach includes an orderly and effective process for identifying and resolving problems. The severity of the problem determines who is responsible for resolving it and how much time can elapse before it is resolved. If the specified time elapses without resolution, automatic escalation to the next management level will occur to ensure unimpeded project progress. Problems identified by the team are first logged on the Eminent IT Seaport-e Project Site along with weighted estimates that will define the problem’s magnitude and assumed or anticipated impact on the project. Once the problem has been identified, communicated, and actions towards mitigation taken, then pre-defined procedures, by project role, are in-place for escalation as required. Eminent IT is committed to continuous follow-up activities and we believe that a crucial component to problem resolution and issue tracking is a management review and the incorporation of lessons learned into our follow-on engagements in terms of documentation and adjusting our formalized iFRAME procedures.
LAST THREE YEARS SERVICES EXPERIENCE